Replacement

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 5 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product’s manufacturing defects to support@swerve-avenue.com. If the case is deemed valid, We will cover related cost to deliver a replacement.

After 5 days of receiving the item, buyers can no longer request for item replacement for any reason.

Free Product

We do not offer replacement nor return on any free products, for any reason.

Changes on Orders

Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

Buyers are not allowed to cancel their purchases after the orders are shipped.

Refund policy

Buyers are allowed to make a refund inquiry. Prior the order arriving you can request for a refund. We shall process the refund within 2 weeks. It can takes 30 days to receive your money back depends on the card supplier bank.

We only accept refund inquiry within 7 days of placing order with 70% of the total invoice. This is due to the operation cost.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@swerve-avenue.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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